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- Last updated: Tuesday, 31 March
- Adoos Reference: 3603962
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- Location:
Harringay, North London, London
Description
Drop in or contact.
Email: georgek@fivee.co.uk
Call: 07942 754 959
Additional information at: http://www.nvq-customer-service.co.uk/
You have to meet the criteria to qualify for a free course.
Selby Centre, Selby Road, London, N17 8JL
Look for George: North Building, 2nd Floor, Room T-11
There is plenty of parking space at Selby Centre, for a map and travelling instructions please see this page: http://www.ict-cisco-comptia-microsoft-courses-london.co.uk/contact.htm
We will walk you through the enrolment process.
We also have 40+ different NVQ programs, Train to Gain, ITC, ITQ, English, Online, etc. courses. We are the largest school in North London.
Customer Services NVQ Level 2
Who is this NVQ in Customer Services Level 2 for?
It is suitable for candidates:
• Who have particular customer service and administrative job roles
• Who are working in a customer service environment
• Whose role is to provide service to customers
The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognize that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
To gain the full NVQ Level 2 in customer services, all two mandatory units plus five optional units must be achieved.
Mandatory Units:
• Prepare yourself to deliver good customer service
• Provide customer service within the rules
Duration and Cost
• 3-6 months flexible
• Free - eligibility criteria apply
Who is this NVQ in Customer Service Level 3 for?
• People who can influence what happens at work
• Use the organisation’s rules and systems flexibly to deliver good service
• Question the way things are done and suggest improvements
• Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
• Are aware of the commercial or other pressures facing the organisation/business.
To achieve this qualification, candidates must complete eight units made up of two mandatory units and six optional.
Mandatory Units:
• Prepare yourself to deliver good Customer Service
• Provide Customer Service within the rules
Duration and Cost:
• 6-9 months flexible
• Eligibility criteria apply
Assessment for Level 2 and 3:
Like all NVQs, this qualification is competence-based. This means that it is linked to a person's ability to competently perform a range of tasks connected with their work.
Level 2 NVQ and IT Courses are free.
The learner’s contribution to the price of a Level 3 NVQ or IT Course is £400.00 that can be paid by the learner or the employer.
*Eligibility criteria applies.