Customer Services Advisor

Description

Package: Package: £7.05 - £7.57 per hour - plus OTE up to 30% Bonus p/wk.

Within the customer services department you will be responsible for assisting our customers over the phone with any queries they have about our financial services and ending the call knowing that you have done your utmost to leave them satisfied.

Calls are not heavily scripted so you will have to be able to think on your feet and deal with a number of situations including general queries, handling complaints and occasionally diffusing difficult situations.

As you will handle a large volume of inbound queries, you must have excellent verbal communication skills, a passion for helping customers through any situation in a target driven environment, strong administrative skills and plenty of confidence.

Previous experience would be helpful although not essential, as full training will be given.

Benefits include: excellent bonus opportunities, subsidised gym membership at Meyrick Park or The Royal Bath, free breakfast every morning, 'duvet days’, monthly appraisals and recognition awards to name but a few of the benefits that will be available to you. We now also offer free Dental and Optical care to members of staff who have worked at the group for over six months.

This is a full time, weekly paid position including alternate Saturday mornings.

The Richmond Group has recent recognition from 'Best Companies’ award, 2 star accreditation

Included in the 2008 "Sunday Times 100 best small companies to work for in the UK."

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