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- Last updated: Wednesday, 31 August
- Adoos Reference: 71068
- Location:
East of England
Description
Description
European Business Services (EBS), based at Chorlton, south Manchester, provide financial transaction processing services to AstaZeneca's Eurpean Marketing Companies (MC's).
Working in our Sales Order to Cash (SOTC) function, we now need someone with Spanish language skills to join the team. Working on credit control, you must have the tact and firmness necessary to secure timely invloice payment, and you must be comfortable working to targets. You will therefore be tenacious, proactive, and a self-starter who can use their initiative. Your Spanish will need to be fluent - both written and spoken - and some proficiency in Portuguese would be useful as well.
Accountabilities/Responsibilities
- To deliver a professional and consistent service to EBS customers, both internal and external, using EBS and AstraZeneca systems and processes in line with agreed service levels
- To ensure that all processes and transactions are completed in an accurate and timely manner
- To adopt a flexible approach to tasks, with a view to developing new skills and knowledge and undertaking a range of activities within the team. This may also involve multi-skilling across process teams
- To manage and resolve queries in an accurate and timely manner using the SAP Query Management system
- To carry out all reporting requirements accurately and within specified timescales
- To contribute to the effectiveness and continued improvement of the team and of EBS by sharing knowledge and learning with colleagues
- To take responsibility for actions and promises to customers, living the values of EBS and developing positive working relationships with customers and colleagues
- To implement and follow through any process changes to agreed standards and timescales
- To commit to new learning and development and to continually strive to improve individual and overall performance
- To identify and escalate as appropriate any potential or actual problems and issues with service levels
Minimum Requirements - Education and Experience
Your application must be able to demonstrate:
- proven experience of credit collection
- a knowledge of SAP
- fluent Spanish (written and spoken)
- experience of working within a customer focused environment
- experience of working within a team orientated environment
Some Portuguese language skills would also be beneficial.