COLLECTOR - GENERAL ELECTRIC

Job Description:
Responsibilities

*To make arrangements to recover arrears from Borrowers/ authorised 3rd parties who have fallen behind on payments and advising them of the next stage of process (inbound / outbound calls).
*Proactively contribute to department performance and productivity.
*Identifying sensitive cases and referring to Senior Collector or Team Leaders for decision.
*Maintain up to date, accurate and relevant information cases on computer system ensuring compliance with Collections Policy and Procedures and any relevant regulations.
*Deal with general queries from Borrowers & 3rd Parties on loan accounts i.e. Outstanding amounts, payment terms and tracing missing payments.
*Log customer dissatisfactions on the CCRP system.
*Identify & take forward improvement ideas for processes and dept.
*Log other data as required, e.g. Inbound Call survey.
*Assist in the Integration of new starters into the department.


Qualifications

** Must be eligible to work in the UK & be in possession of a valid work permit before applying for this role **

*Excellent communication skills including telephone manner.
*Good IT & keyboard skills i.e. knowledge of Phoebus, Dialer.
*Knowledge of secured lending and awareness of financial services legislation
*Previous experience in Financial Services Industry and in particular of Arrears Collection.
*Good Time Management Skills
*Experience of working under pressure in a high volume intensive call centre environment
*Ability to learn & update knowledge


Desired


*Attention to detail.
*Ability to work under pressure.
*Influencing.
*Interpersonal effectiveness.
*Teamwork
*Customer Focused
*Commercially Focused
*Empathy
*Tact & Diplomacy