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- Last updated: Monday, 17 October
- Adoos Reference: 89761
- Location:
London
Description
Job Description:
Responsibilities
*Providing redemption figures upon request to either customers/clients.
*Dealing with written enquiries from borrowers/solicitors.
*Pass leads to outbound retention units.
*Producing correspondence to borrowers and third parties.
*Processing payments for closure of accounts.
*Calculating monies to be paid to solicitors.
*Refunding of overpayments on redemption by cheque or bank transfer.
*Processing claims for redemption upon death of a borrower.
*Confirmation of redemption figures when required.
*Dealing with telephone queries.
Qualifications
*Administrative experience.
*Good keyboard skills.
*High standard of written English.
*Good communication skills.
*Good telephone skills.
*Good customer service experience.
Desired
*Ability to work under pressure/ to deadlines.
*Methodical.
*Planning and organising.
*Teamwork.
*Customer focused.