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May provide support to remote post-sales of hardware systems, sub-systems, and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support. Completes projects and meets objectives as assigned by a supervisor. Goals and objectives are assigned by an immediate supervisor. Work performed depends on others for direction, guidance, and instruction. Deals with routine to moderately complex problems or issues. Typically requires Associate or Bachelors degree in Computer Science or Electrical Engineering or equivalent experience is preferred plus 1 - 3 years of related experience. Should have experience in PBX, Telecoms, VOIP, CTI or application support in a call centre environment.
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