CUSTOMER SERVICE SPECIALIST I - AVAYA

Responsible for interfacing with customers prior to and/or after sale. Maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Pre-sale responsibilities may include: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities. Post-sale responsibilities may include: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities. Goals and objectives are assigned by an immediate supervisor. Work performed depends on others for instruction, guidance, and direction. Deals with routine to moderately complex problems or issues. Typically requires 1 - 3 years experience and a Bachelors degree or equivalent experience. Knowledge of company products, company functions, marketing and/or service policies and procedures, PC, word-processing, and excellent communication and telephone skills is preferred.