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Languages Required: Fluent English with Fluent French or German
Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth?
Join a worldwide Customer Support team of 500+ where customer problems are our opportunities. We lead the marketplace through vision, technology and service. We use creativity to resolve problems faster and better and learn from our mistakes in order to continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures. Most importantly, we inspire each other, we have fun and we celebrate achievements.
As a member of the Design team you will be working with large Enterprise customers and desktop users supporting report design and connectivity issues in all Business Objects reporting tools including Crystal Reports.
You will be responsible for:
• Responding to incoming customer requests for technical support
• Managing open customer incidents
• Creating knowledge base articles and Business Objects technical whitepapers
• Sharing knowledge amongst customers and peers
• Recommending known technical solutions to customers, develops workarounds and solutions for bug resolution
• Documenting and updating your actions taken on cases opened.
• Maintaining the quality of/and looking for ways to improve the customer experience.
• Acting as an ambassador for the customer support organization internally and externally
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