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- Last updated: Friday, 21 October
- Adoos Reference: 92060
- Location:
London
Description
Description of duties - Managing and replying to letter and e-mail correspondence from customers and other businesses - including escalated issues. These must be answered to exacting standards of quality to support the fundamental ethos of the company.
- Communication & interaction with customers.
- Addressing and resolving problems or complaints.
- Supporting internal and external customers with general enquiries and Customer Care issues
Job description We currently have vacancies for customer service advisors in our correspondence team. You will be -
Ensuring all letters and e-mails received are replied to promptly and efficiently through the desired interaction method (telephone, letter, e-mail)
Liasing with suppliers, stores and internal departments in order to rectify problems and offer solutions, whilst maintaining internal customer service standards
Following through all customer queries, resolve and offer solutions, retaining full ownership at all stages.
Resolving escalated issues as a priority, ensuring that company fundamental rules on customer service are met whilst bearing in mind the Business constraints on resolving issues.
Reporting on numbers of letters received and time of reply.
You will need excellent customer service skills, along with attention to detail and strong written communication skills