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- Last updated: Friday, 21 October
- Adoos Reference: 92087
- Location:
West Midlands
Description
Description of duties - ·To repair a broad range of mobile phones effeciently whilst ensuring the customer experiences the best possible service
- Encourage a culture of openness and teamwork within the repair centre and towards our internal customers.
- Ensure the repair centre is continually working within technical audit guidelines by regular communication with the internal and external audit departments.
- ·To continually seek ways of improving service to customers by ongoing review of repair centre processes and procedures and communication with the Team manager.
Job description THE COMPANY
The Carphone Warehouse repairs business is home to over 250 engineers and support operators within its main central hub based in Wednesbury and 60 engineers within Express Repair Centres throughout the UK. Today, the market is even more exciting than ten years ago, with new technology and development entering the market; The Carphone Warehouse strives to be the first to deliver the products and services to the customer via retail or on-line services. As one of the Times Top Ten Best Big Companies to work in 2005, The Carphone Warehouse not only takes care of its' customers but its employees too.
THE JOB
Reporting to a Team Manager and working alongside other Technicans, Administrators and Quality Inspectors, each Repair Technician is responsible for managing their own work and meeting daily targets set.
As a technician, you will be covering a range of manufacturers and faults. You could expect to make cosmetic repairs, check and repair power supply faults, change components and progress to soldering and component repairs - this is supported by a structured training programme and on-going training for new products and technology.