ASSISTANT MANAGER - COSTA

Job Description


The primary purpose of this role is to assist the Store Manager and other members of the team in managing the day-to-day performance of the store by the delivery of the main promises to our guests, investors and team.

To serve a perfect coffee and appetising food FIRST time. If it does not meet your expectations, we'll replace it.
To provide a fast, efficient and friendly service at ALL times of the day. You'll never have to wait for more than five minutes
To ensure our stores are clean, safe and inviting ALWAYS.
By being obsessed with sales we will grow like for like sales by at least 10% every year.
You will know what is expected of you and you will be enabled to deliver it.
The right person will be in the right job at the right time.
We will help and encourage you to develop to your full potential, and reward EXCELLENCE.
The Assistant Manager is accountable to the Guests and the Store Manager, and is responsible for the store Team Members they work with, particularly in the absence of the Store Manager and other members of the management team.




Team Development


The successful candidate will be able to:

Assist the Manager with the recruitment and selection of team members
Be "hands on" in the training of all new team members and be responsible for the "sign off" of their record
Keep the store team training files up to date
Provide regular updates to the store manager following their absence
Attend training meetings when required and in turn help to brief team members of new information ensuring that understanding is achieved
Take an active role in their own personal learning and development, e.g. product knowledge through to career development opportunities



Service



Working in line with the Costa Brand best practice, the successful candidate will:

From shift briefing through until close help to manage the team to generate sales and to deliver fast and accurate guest service at all times, in line with brand standards
Have considerable experience and confidence in order to be identified as a "Coffee Expert". To monitor and take action on issues that affect the excellence of our coffee.
Be able to communicate confidently with all guests and colleagues in an open and friendly manner and handle any guest enquiry to a satisfactory conclusion.
Ensure that all food and drinks are prepared and served in a safe and hygienic way, as illustrated in company manuals.
Openly recognise great guest service.
Maintain the clean and tidy appearance of the store, before, during and after service.