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Responsibilities
A store manager is responsible for leading the store team and responsibilities include:
Team Development
To take responsibility for your own personal learning and development.
To manage the development of all members of the team, to enable them to fulfil both their current role and future potential.
To manage the recruitment process through succession planning and personal development alongside external selection, ensuring the team is fully staffed.
To apply performance management processes, (observations, discussions, actions, review), to improve team performance where necessary.
To work alongside the RTM and RDM to identify training needs, and to ensure all training initiatives are successfully implemented.
Service and Administration
The store manager should:
Demonstrate behaviours consistent with delivering the promises at all times, leading the store team by your own example
Through effective stock level management, labour scheduling, training, and reward and recognition, capture every sales opportunity.
Maintain all aspects of brand standards, health and safety and food safety.
Communicate clearly, courteously and effectively with:
all the team so that all targets are understood and achievements recognised
all guests, resolving all concerns and questions satisfactorily.
To openly recognise great guest service.
To be aware of and respond to activity in the local marketplace.
Be accountable for the effective management of the profit and loss statement, maximising store sales and profit.
Manage the security and integrity of cash, stock, premises and personnel
Ensure all documentation is kept accurately, neatly and confidentially and reporting is completed accurately and on time.
Attend and hold company training sessions and meetings and ensure the cascade of information to all members of the store team.
Ensure compliance with:
health & safety, and food safety policies
the company’s audit and operating procedures.
Be accountable for financial anomalies recorded during your period of responsibility.
The Individual
The ideal store manager is:
A role model, leader and team player
Leads by example, takes control, confident, authoritative, coaches and develops, is involving, motivational, listens and communicates well using language, eye contact and body language, is approachable, shares information, shares workload, offers 100% support, values all their team.
Reliable, honest, responsible
Up to date, organised, trustworthy, accurate, understands and implements policies and procedures, doesn’t take advantage, stands up to be counted, competent.
Energetic, friendly, enthusiastic
Mature outlook, enjoys work, gets the job done, prepared to go the extra mile.
Constructive, innovative, commercial
Looks for solution, problem solver, challenges the status quo, challenges RDM, encourages new ideas, is positive, forward thinker, aware of goals and results.
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