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Job Description
Store Managers are accountable to the guests and the retail development manager.
A store managers purpose is to deliver all our promises to our stakeholders, therefore ensuring the delivery of our mission and the long-term success of the store.
To our guests
To serve a perfect coffee and appetising food FIRST time. If it does not meet their expectations, we’ll replace it.
To provide a fast, efficient and friendly service at ALL times of the day. Guests should never have to wait for more than five minutes.
To ensure our stores are clean, safe and inviting ALWAYS.
To our investors
By being OBSESSED with sales, we will grow like for like sales by at least 10% every year.
To MAXIMISE our stores’ profit through best in class conversion.
To ensure all our new store openings BEAT their sales and profit targets from the very first day they open.
To our team
To listen, respect and respond to their views on our decision-making.
That they will know what is expected of them - and are enabled to deliver it.
To have the right person in the right job at the right time.
To help and encourage them to develop their full potential, and reward EXCELLENCE.
Responsibilities
A store manager is responsible for leading the store team and responsibilities include:
Team Development
To take responsibility for your own personal learning and development.
To manage the development of all members of the team, to enable them to fulfil both their current role and future potential.
To manage the recruitment process through succession planning and personal development alongside external selection, ensuring the team is fully staffed.
To apply performance management processes, (observations, discussions, actions, review), to improve team performance where necessary.
To work alongside the RTM and RDM to identify training needs, and to ensure all training initiatives are successfully implemented.
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