Why Aren’t Employees Using Mental Health Benefits?

Discover why employees aren’t using mental health benefits, the impact of workplace culture, and how empathy can drive greater utilization and well-being.

In recent years, mental health has moved from the sidelines of workplace discussions to center stage. Business leaders and employees recognize its profound impact on productivity, employee retention, and overall workplace culture. Despite this enlightened understanding, data from our 2024 State of Workplace Empathy Study shows employees aren’t using the mental health benefits available to them—even when strong majorities say these benefits are highly important.

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